Woodfins Auto Parts
Reviews and Complaints
www.woodfins.com
Anonymous
Marysville, Washington
Bought used engine and cylinders full of oil? valves were froze open!!!
Got engine they said was dyno tested and less then 20k miles!!!! Exhaust and intake dirtier than original engine with 143k miles!!cylinders were full of oil, OK possibly put in to keep from rusting or ceasing but took off tape on intake and there is a valve stuck open!!coil pack and plug wires were damaged from the bands used to strap engine down, belt roller was completely chewed to pieces. Tried contacting about returning engine haven't heard anything back!!!i was told to contact carlos and i spoke to him and sent numerous pictures and emailed them and was told i will get back asap and now the 30 days is up and still no response!!!These people are crooks!!!!
1 comment
Jessamyn Svf
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Verified Reviewer | Germantown, MarylandWoodfins sold me a transmission with over 192k miles
Updated by user Nov 13, 2013
They have picked up the old transmission but have never sent a replacement or issued a refund. I have filed a dispute with the CC company and received temporary credit. If they don't respond within 45 days it becomes permanent.
Original review Oct 08, 2013
Woodfins' policy per their website is that mileage on used parts will be no more than 15k per year. For the 2004 Trailblazer this works out to 135k miles. The transmission they sent had dark brown fluid and the inside of the pan had remnants of black deposit where they didn't clean it all off. I sent three emails and called twice. They are very apologetic on the phone and promise to call back with information about the replacement and picking up the old one but never call back. There is no way I'm putting this junk in my car. I'm filing a dispute with my credit card company and will sue them in small claims court if that does not work.
Loss:
$692
2 comments
Anonymous
Richmond, Virginia
This company is a sham
Beware of these guys. Woodfins no longer operates a yard on genito they operate out of call center in midlothian. When you call Woodfins you are actually calling a company called Cuore. A call center on Alverser Dr. Cuore is actually handling all of Woodfins sales now. Cuore is a subsidiary of MS MArketing LLC which sells the MyGait computer and the New Wave Oven. When you call for auto Parts you will never be given the mileage on the parts you buy you will be told that they go buy an "industry Standard" of 12,000 miles per year. They do offer good guarantees but they do everything they can to weasel out of them, and they don't always tell the customer that the warranties don't cover labor. They'll tell you that they have an A rating with the better business bureau but if you look they are not members nor are they accredited by them. They'll also tell you that they have 140 warehouses in various parts of the country but they don't tell you where. This is because they don't have all those places and they get most of the parts they sell from a website called car-part.com. Their prices are a little higher but they'll tell you that's because of the process they go through to inspect the parts and pack them for shipping when it's really because they are buying parts from other auto junk/recycle dealers. They encourage their sales people to cut corners just so they can make their numbers. Woodfins is owned by Mr. Joey Woodfin who is hardly ever in the office. Mr. Woodfin was also the CEO of a company called everdrive (read those reviews!). At one time Woodfin was known for it's quality but now it is nothing more than Everdrive rebranded with the Woodfin name to try and draw attention away from everdrive's horrible reputation. They'll tell you that everdrive's problems were because of their shipping company, which is BS. The same problems that palgued everdrive are now plaguing Woodfins and I wouldn't send my worst enemy to them to buy parts. Terrible place to work and terrible place to buy. Just see what Cuore/Woodfin's other current and former employees are saying. I wouldn't even give this place one star.
6 comments
Anonymous
Queensbury, New York
Ripped Off! Shipping & "Refurb" Part worse than Broken part
I needed a new cylinder head for my V.W Gulf. I was told by the VW dealer to buy a refurbished part to save money. The price was very reasonable but my mechanic asked me if I got it at a junk yard; and that the part was worse than the one in my car! Ripped of Shipping I paid $100 for expedited shipping. The part was still shipped UPS Ground. When I returned the part shipping was $50 for UPS Ground! When I tried to be refunded the $50 difference I was told it was expedited and got no where! Returns It took two weeks before I was able to get a hold of customer service to receive the part. I was not refunded any of the outrageous $100 shipping amount. Side Note I was respectful when arguing the shipping difference, but I did not catch more bees with honey!
Loss:
$100
Leathia Fzj
Tampa, Florida
Scam and run
Our auto shop ordered an expensive used part which was delivered. Woodfins never sent an invoice or packing list. When we tried to contact them for 2 weeks they always said they would call back with the right person. Finally I contacted the responsible person who told me to get with the times that companies do not issue invoices or packing lists, clearly they want us to ship the part and then state we never shipped etc. This is a very shaky company, we will not ever order from here ever again - be very ware! Just think if you have a part that fails, good luck with that!
Loss:
$350
Anonymous
Walnut Creek, California
Scammed for 1,750
I bought an engine from wood fins for 1,750. Had it shipped to an auto shop. I paid for a warranty. The engine is bad. Now I owe the mechanic 1,200 dollars and I lost the dispute over the engine that I filed with my bank because the mechanic won't pull the engine until I pay him for putting it in. So, after spending almost three thousand dollars to get my car going, I'm right where I started with it. This really hurts me financially. I needed that car for a job. Wood fins is a swindling lying company that is going to rip you off if they get a chance. I strongly urge anyone needing auto parts to buy them elsewhere.
Loss:
$3000
Anonymous
Columbia, South Carolina
Woodfins are crooks
These people take payment for items and then never shipp them. They act nice and ask for more time but NEVER send your parts. Buyer be VERY aware !!!!! I ordered a transmission in Sept. of 2012 and paid for it via Paypal. Billy Wagner told me 8 times that the item had shipped but he was not able to supply me with a tracking number. He repeatedly made excuses and when I asked that he simply refund my money he refuses. It has exceeded 45 days so Paypal will not respond to the dispute. Wagner is a deliberate theif and liar. I would highly recommend avoiding this company !!!!!
Loss:
$350
2 comments
Anonymous
Alger, Michigan
Woodfins Auto Parts Buyer Bad parts and Bad Customer Service
Woodfins Auto Parts of Midlothian, VA, Beware, this company sells "guaranteed used parts" but the only thing your guaranteed is bad parts and bad customer service. I paid $700 for them to send me 2 bad transmissions and I ended up having to pay the mechanic to R&R TWICE and still had a defective transmission, plus towing,diagnostics and storage. Customer service is a joke, the "salesman" Ronnie gave me the run around for two weeks, then I got to talk to J.T and he did the same thing to me saying they had to have it back before anything can be done, blah blah blah, finally i filed a complaint with the BBB and I was contacted by their accountant and they promptly sent me a check for $700 but refused to compensate me for labor. BEWARE.
Loss:
$700
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Woodfins would like to first sincerely apologize for the inconvenience and lack of communication regarding this situation. Unfortunately, Carlos is no longer with the Company however I can DEFINITELY assist you.
PLEASE call 1.888.883.4466 and choose option #4 for Customer Service, my name is Robert. I could also be reached via email robert@***.com
I look forward to helping you